English – FAQ

❓ Any questions? We’ve got the answers!

Welcome to our Frequently Asked Questions (FAQ).
You’ll find here all the answers about our activities, access, reservations and equipment.

👉 Click each question to expand the menu and see the answer.

📩 Can’t find your question?
No worries – contact us here.

🧗‍♂️ 1. What activities does Tyrovol offer?

Tyrovol offers three outdoor thrill activities, suited for different levels:

😄 Thrills – 6 zip lines

Perfect for beginners or a first-time experience.
👉 Book “Thrills”

😮 Emotions – 12 zip lines

A longer and higher course for those seeking more adrenaline. Can be added on site after “Thrills”.
👉 Book “Emotions”

🪂 Pendulum Jump

A big jump over the lake from more than 25 meters, secured with a dynamic harness.

  • Only for people aged 14 and older

  • Activity is optional and depends on:

    • Weather

    • Crowd

    • Time of day

🎥 Watch the pendulum jump video:

🎟️ 2. How do I book an activity?

You can book online:

The pendulum jump is not available online – you decide on site.
You’ll need to show a confirmation email upon arrival.

👶 3. Who can participate in the activities?

✅ General conditions:

  • Minimum height: 1.10 m

  • Maximum weight: 110 kg

  • Children under 35 kg: must do the activity in tandem

  • Tandem max weight: 80 kg

👦 Child supervision:

  • Thrills: 1 adult for every 2 children under 12

  • Emotions: 2 adults for every 2 children under 12

  • All minors must have a legal guardian present in the park for the entire activity.

🪂 Pendulum jump conditions:

  • Minimum age: 14

  • Subject to weather, crowd and schedule

  • Access via a very aerial monkey bridge

🥾 4. What equipment should I bring?

  • Closed-toe shoes required (high-cut preferred, flip-flops forbidden)

  • Long hair must be tied up

  • Clothes must cover the belly button

🔐 All activities are done autonomously: you are responsible for your own safety.

🎥 5. How to prepare before your visit?

We’ve prepared a short video to help you gear up properly and understand the safety rules.

▶️ Preparation video:

🚗 6. Can I access the park by car?

Yes, but access is regulated from mid-June to mid-September (7 a.m. to 5 p.m.):

  • Parking fee: €5

  • Vehicles under 3.5 tons and 2.3 m high only

  • Campervans not allowed

  • Access guaranteed for customers with a booking confirmation

📍 Access info website’s page

📍 7. Where is Tyrovol located?

Tyrovol is located in the natural site of Font Vives, in Porté-Puymorens.
🗺️ Park map website’s page

⏳ 8. How long do the activities last?

  • Thrills: ~45 min to 1 hour

  • Emotions: ~1.5 to 2 hours

  • Pendulum Jump: a few minutes (excluding access), depending on conditions

Time may vary depending on visitor flow.

☔ 9. What happens in bad weather?

If it rains, there’s strong wind or a storm, the activities may be suspended for safety reasons.
You’ll be notified by email or SMS if your session is postponed or canceled.

❌ 10. What if Tyrovol cancels the activity?

If we cancel, you will be offered:

  • A rescheduled session

  • A full refund

🧑‍🤝‍🧑 11. Tandem Activity Conditions

The combined weight of the tandem must not exceed 80 kg (176 lbs).
This limit ensures a comfortable arrival speed on the zip lines.

There are two configurations:

  • Between two children, most comfortable option, balanced weight distribution :

  • Between one adult and one child (if no other option) :

The child must weigh at least 35 kg OR be at least 1.10 m tall.

A few valid examples:
✅ Person 1: 1.10 m / 18 kg & Person 2: 1.70 m / 62 kg
✅ Person 1: 1.21 m / 22 kg & Person 2: 1.61 m / 58 kg
✅ Person 1: 1.15 m / 20 kg & Person 2: 1.59 m / 60 kg

Invalid combinations (overweight or too small):
❌ Person 1: 1.13 m / 21 kg & Person 2: 1.70 m / 62 kg
❌ Person 1: 1.10 m / 23 kg & Person 2: 1.70 m / 62 kg
❌ Person 1: 1.03 m / 16 kg & Person 2: 1.75 m / 64 kg

❓ FAQ – ViewPoint Video Souvenir 🎥

ViewPoint Video Souvenir

A. What is the ViewPoint Video Souvenir and what is it for?

ViewPoint is our new high-definition (1080p) video service.
It allows each participant to relive their zipline experience.
The system automatically captures the course using professional cameras mounted on the helmet provided at the reception.

B. How can I get the ViewPoint Video Souvenir?

To enjoy the ViewPoint service, there are two options:

  • When booking: add it to your cart when booking your zipline session.

  • On-site: let a staff member know at the reception, before the safety briefing, that you would like to use our camera rental service.

C. How does the ViewPoint video system work?

The participant puts on a helmet, provided with the harness, with a camera attached, and activates it at the start of the course.

During the course, just enjoy the experience!
At the end, the participant returns the helmet to a staff member, who then hands over a ticket (receipt) with a unique QR code.

The customer scans the QR code to access a viewing page. They can also download their video souvenir. This video is available for 30 days.

D. How long is the video available online?

Videos remain accessible on the cloud for 30 days.
The participant can download them at any time during that period to keep them permanently.

E. When is the video available?

The transfer time depends on the total length of the recording.
If you completed the full 12-zipline course, the video will take longer to be available.

You can enter your email address to receive a notification when your video is ready!